Welcome to HealthSheba. By accessing our website, purchasing products, or using our services, you agree to comply with the following Terms & Conditions. Please read this document carefully before placing an order.

1. General Information

HealthSheba (“we”, “us”, “our”) is an e-commerce platform offering health products, organic food items, household essentials, accessories, and lifestyle goods. By using our website, you accept these Terms & Conditions and our Privacy Policy.

We reserve the right to modify or update these terms at any time without prior notice. Continued use of our website indicates acceptance of any changes made.

2. Product Information & Pricing

✔ Accuracy of Product Details

We strive to provide accurate descriptions, images, pricing, and specifications.
However, minor variations in color, packaging, or appearance may occur.

✔ Pricing and Availability

All prices are listed in Bangladeshi Taka (BDT).
Prices and stock availability can change at any time based on demand or supplier updates.

✔ Errors and Omissions

If any information (price, description, availability) is incorrect, we reserve the right to:

  • Cancel the order
  • Update the information
  • Notify the customer before processing

3. Order Confirmation

After placing an order, you will receive an initial confirmation via website/SMS/phone.
HealthSheba reserves the right to:

  • Verify customer identity
  • Confirm delivery address
  • Decline orders due to unavoidable reasons

Orders may be cancelled if:

  • Product is out of stock
  • Customer provides incomplete or incorrect information
  • Delivery area is not serviceable

4. Delivery Policy

✔ Delivery Coverage

We deliver across Bangladesh through trusted courier partners.

✔ Delivery Time

  • Dhaka metro: 1–2 days
  • Outside Dhaka: 2–5 days
  • Remote locations: up to 7 days

Delivery time may vary due to:

  • Weather conditions
  • Courier delays
  • Sudden stock shortages

✔ Inspection on Delivery

Customers must inspect the product in front of the delivery agent.
If any issue is found, it must be reported immediately.

5. Return Policy

Returns are accepted under specific conditions only, such as:

  • Wrong product delivered
  • Damaged product upon arrival
  • Technical faults (if applicable)
  • Weight/quantity mismatch
  • For organic/perishable items only — if spoiled, leaking, or expired upon delivery

For full detailed return rules, refer to our dedicated Return & Refund Policy page.

6. Refund Policy

Refunds will be processed only after:

  • Return item is received
  • Condition is verified
  • Eligibility is confirmed

Refund timeline: Within 3 business days.
Return courier fees may be deducted unless the issue was our fault.

7. Replacement Policy

If a product is defective or technically damaged, we may offer:

  • A replacement product
  • Partial refund
  • Full refund
    Based on product category and availability.

8. Product Restrictions

Certain product types cannot be returned or refunded:

  • Opened food or organic items
  • Items damaged due to customer mishandling
  • Personal health items with broken seals
  • Clearance or special-offer products (if mentioned)

9. Payment Terms

We accept:

  • Cash on Delivery (COD)
  • Mobile banking (if available)
  • Online payments (if available)

HealthSheba reserves the right to add or remove payment methods anytime.

10. User Responsibilities

By using our website, you agree:

  • Not to misuse our platform
  • Not to place fake or fraudulent orders
  • Not to distribute harmful or malicious content
  • Not to violate any copyright or law

11. Intellectual Property Rights

All content on HealthSheba—including text, images, graphics, videos, and logos—is the property of HealthSheba and protected under copyright laws.
Unauthorized use is strictly prohibited.

12. Limitation of Liability

HealthSheba is not liable for:

  • Delays caused by courier companies
  • Damages caused by customer mishandling
  • Misuse of products
  • Allergic reactions or side effects from food/organic items (customers must check ingredients)

Customers are responsible for using products as instructed.

13. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the content, safety, or privacy policies of those websites.

14. Privacy & Data Protection

We collect minimal necessary customer information for:

  • Order processing
  • Delivery coordination
  • Support communication

We do not sell or share customer data without consent.
Full details are provided in our Privacy Policy.

15. Contact Information

If you have any questions regarding these Terms & Conditions:

📞 01894700596
📧 info@healthsheba.com
🌐 https://healthsheba.com/contact/