At HealthSheba, we are committed to delivering high-quality products and an exceptional shopping experience. Whether you purchase organic food, healthcare items, lifestyle goods, or general accessories, we ensure that every product reaches you in proper condition.
However, if you encounter any issue, our Return & Refund Policy has been designed to protect both you and our business while maintaining complete transparency.

⭐ 1. Product Inspection Upon Delivery (Important)

Please inspect your product in front of the delivery agent at the time of receiving.
If you notice any inconsistency, damage, or mismatch, you must report it immediately.

🔄 2. Eligible Conditions for Return

You may request a return under the following conditions:

✔ Wrong Item Delivered

If the delivered product does not match the item shown during purchase.

✔ Damaged or Defective Product

If the product is physically damaged, broken, or not functioning as it should.

✔ Technical Fault

Applicable for electronic or healthcare devices that show operational issues upon receiving.

✔ Weight / Quantity / Volume Mismatch

If the product’s quantity does not match what was advertised.

✔ For Organic / Food / Perishable Items

  • Product delivered in expired condition
  • Product spoiled or leaking before opening
  • Packaging damage affecting product quality
  • Quality inconsistent with the description

If any of the above conditions apply, your return request will be accepted.

❌ 3. Conditions Under Which Returns Will NOT Be Accepted

  • Intentional damage or misuse of the product
  • Opened or consumed food/organic/perishable items (unless the issue was detected during delivery)
  • Products damaged due to customer handling after delivery
  • “Change of mind”, personal preference, or subjective dissatisfaction
  • Products purchased from clearance/special sales where return is not applicable
  • Items whose seal has been opened and cannot be resold for hygiene reasons

💰 4. Refund Policy

If your return request is approved, refunds will be processed according to the following rules:

✔ Refund Timeline

We initiate the refund within 3 business days after receiving and inspecting the returned item.

✔ Proper Packaging Required

Returned products must be packed securely to avoid damage during transit.

✔ Deduction of Return Shipping Cost

Return courier charges will be deducted from the refund amount unless the mistake was on our end
(e.g., wrong item, damaged delivery, technical defect).

✔ Full Refund For Our Mistakes

If the issue is caused by HealthSheba (wrong item / faulty item / delivery error),
you will receive a full refund, and we will also cover the return shipping cost.

🟦 5. Category-Specific Safety Rules (Important for Multi-Product Store)

HealthSheba offers a wide range of items: organic foods, supplements, household items, healthcare devices, accessories, etc.

Therefore:

  • Items with safety seals cannot be returned if the seal is opened
  • Perishable products cannot be returned once opened/consumed
  • Electronic/technical devices will first receive technical evaluation before approval
  • Replacement may be offered instead of refund, depending on product type

📌 6. How to Request a Return or Refund

To submit a return or refund request, please contact us with your order number and issue details (photos/videos recommended):

📞 01894700596
📧 info@healthsheba.com
🌐 https://healthsheba.com/contact/

Our support team will review your request and guide you through the process.